Safe Buying Tips

Important - Please Read

Buying online can be a safe and a enjoyable experience but it is important to take note of the points below, when buying electronic goods such as rugged phones.


Buy your rugged phone from a specialist rugged phone store like ours.

Unlike some of our competitors, we don't sell men's shavers, flashing led lights or home and garden products, yep, we kid you not!! Rugged Phones NZ are the only specialist rugged phone store in New Zealand.


Be very carefull buying from overseas sellers.

Prices might be lower but there is a reason for that. Try sending back a phone to China for repair or replacement, it will never arrive and if it does, the seller will likely offer you ten cents in the dollar refund. Due to import restrictions into China, some sellers have "reject at border" assigned to any incoming returns to their address.

We have an inbox folder full of hard luck stories from people who thought they had got a bargain, only to find out that when things went wrong, there was no one to talk to and no one to help them out. Do not risk your hard earned money, just to save a few dollars!!


Watch out for sites offering "subsidised accident repair costs".

The truth is, it is you that is actually subsidising the accident repair costs, due to the higher phone prices you will pay. Don't fall for this, save your hard earned money and buy from a trusted and honest company like ours.


Always purchase from a GST registered New Zealand company.

Or a business that is actually based in New Zealand and not in some overseas country. Remember its not hard to register a New Zealand ".co.nz" domain name and give the impression you are a New Zealand business when in fact the business is located in another country, thousands of km's away.


Buy from a New Zealand company that offers proper local customer support.

Local support is worth its weight in gold if you have an issue with the item or product you purchased. Buy from a trusted GST registered New Zealand company like ours, that is proud to display genuine "Customer Testimonials".


Be extremely careful of drop shippers on various auction sites and marketplaces selling cheap phones.

For example, no drop shipper making a $50.00 profit on a rugged phone is ever going to be able to refund you $600.00 if your phone is faulty or needs to be replaced. Most drop shippers will not hold or have access to, spare parts for the phones they sell either. Think about that for a minute and then choose carefully.


Always compare apples with apples.

You may come across the same phone on another site with a slightly lower price. Make sure that you are getting the same model (they may look the same but have different specifications like less RAM or Memory).

Check the length of the warranty. Why settle for a 12 month warranty when the same make and model we sell, may have a two year warranty!!


Websites offering NZ "0800" or "0508" numbers.

They may look like they are in New Zealand but they could very well have a redirection on these numbers that get answered in another country.


Buy from a New Zealand company or business,

As this gives you a lot of protection in relation to your purchase.  If you purchase from an overseas company or business and something goes wrong, their promises about service and product warranties are not binding in New Zealand and are worthless. This could end up costing you a lot of money. It's just not worth the risk!


Registered for GST in New Zealand.

Only a New Zealand GST registered company, business or sole trader can provide you with a tax invoice. Without a tax invoice you cannot claim a GST input credit.

Rugged Phones NZ Ltd the owner of this website, is a GST registered New Zealand company based in Christchurch.

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