F.A.Q

WHAT PAYMENT OPTIONS DO YOU HAVE?

Choose from Credit card, Debit card or Afterpay (available soon). All pages on this site are secure to protect your details and payment information at all times.

CAN I PAY VIA INTERNET BANKING?

Yes, please click here and send us details of the phone or phones you wish to purchase as well as your shipping address and who you want the invoice made out to. We will then email you a tax invoice for payment. Once we have received your payment, your order will be processed.

ARE THERE ANY EXTRA FEES OR CHARGES?

No. The phone prices listed on our site are the price you pay. IMPORTANT: When you order from us you wont get caught out with extra Customs and GST charges that you will incur if you buy from an overseas store.

HOW LONG DOES SHIPPING USUALLY TAKE?

Same day shipping for orders placed before 3pm weekdays for some models that we hold in stock in Christchurch. Otherwise delivery time from our Hong Kong logistic warehouse is 4-7 business days. For back ordered products, allow 7-10 days.  Note:  We do not courier phones to a Parcel pod or to a P.O. Box. For security reasons, your delivery address must be either your home or your work address.

WHAT TYPE OF WARRANTY DO YOU OFFER?

We offer a minimum one year warranty on all phones. From 7th December 2019, we now offer our exclusive two year "Premium Plus" warranty on selected Rugged Smartphones. The warranty covers any manufacturing fault, manufacturing defect or manufacturing failure that occurs within the warranty period from the date of purchase.

DO YOU PROVIDE A TAX INVOICE?

Yes, we provide a GST tax invoice for every sale. Tax invoices are issued after payment has been received and along with the tracking link, will be emailed out at time of shipping. Enjoy total peace of mind, knowing that when you place an order, you are dealing with a trusted GST registered New Zealand company.

DO YOU HAVE A CUSTOMER SUPPORT CONTACT NUMBER?

Our customer support phone number is provided to everyone who purchases a rugged phone from us. We use our contact form (that you can use to request a call back) to screen all incoming enquiries. This frees up our support staff so they can focus on looking after genuine future customers as well as our current customers.

CAN YOU SUPPLY SPARE PARTS FOR A RUGGED PHONE I PURCHASED ELSEWHERE?

We only source and supply phone parts for our customers who purchased their rugged phone from this site or from one of our other global sites in the Rugged Phones group. Unlike most of our competitors, we have factory direct access that allows us to source some hard to get parts. This allows us to provide world class support to our valued customers who supported us when they purchased their rugged phone.

DO YOU DO YOUR OWN WARRANTY REPAIRS?

Software issues are dealt with "in house" but for hardware issues, some of which require specialist tools and knowledge, we use professional mobile phone repairers throughout New Zealand. We also supply parts to some of these mobile phone repairers when necessary. We want our customers to know that their phone issue has been repaired properly and in a timely manner.

DO YOU SELL TO PEOPLE OUTSIDE OF NEW ZEALAND?

Only residents of New Zealand can purchase a rugged phone from this site. Residents of other countries can use our contact page to message us to arrange a direct purchase from our international warehouse.

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