Contact Policy

Any emails, questions or queries will be responded as soon as possible or on the next working day. Due to the large volume of emails we receive, email response can take up to 48hrs WITHIN NORMAL WORKING HOURS. It is Company Policy to reply to ALL emails, thus if you have not received a response within 72hrs, please check you junk box, spam & pop-up filters. 

Customer Support

Our Customer Support Department (9am - 6pm Mon - Sat ) is available and happy to answer any questions & queries you may have. They are also committed and dedicated to working with you to resolve any issues that may arise and accept that technology is not foolproof, mistakes can and do happen but we want to fix them. 

We're real people and love to help out wherever, however we can, which, our proven record of top quality support reflects. If there is a problem, email us first. Remember to keep in touch and if you haven't heard from us, please let us know. Our goal is for you the customer to be 100% satisfied. 


Normal time frame is 5-10 working days but events such as weather, airline scheduling and other factors can cause delays. Please use the real time tracking link we send to all our customers to monitor the delivery of your item(s).