F.A.Q

What Payment Options Do You Have?

Choose from PayPal, Credit Card or Internet Banking. Companies can also request to be invoiced (t&c apply). 


All pages on this site are secure to protect your details and payment information at all times. 

How Long Does Shipping Usually Take?

Same day shipping for orders placed before 3pm weekdays for some models that we hold in stock locally. 


Otherwise delivery time from our Hong Kong or Shenzhen logistic warehouses is 4-7 business days.. 

Are There Any Extra Fees or Charges?

No. The phone prices listed on our site are the price you pay. 


IMPORTANT: When you order from us you wont get caught out with extra Customs and GST charges that you will incur if you buy from an overseas store.

What Type of Warranty Do You Offer?

We provide a 12 month warranty on every phone we sell. It covers any manufacturing fault, defect or failure that occurs within 12 months from the date of purchase..


We will repair, replace or refund the purchase price in the event of an approved warranty claim. Damage or faults occurring due to misuse, accident or fair wear and tear are not covered by the warranty.  

Can You Provide A GST Tax Invoice?

Yes, Rugged Phones NZ Ltd provide a GST tax invoice for every sale. Tax invoices are issued after payment has been received and along with the tracking link, will be emailed out at time of shipping. 


Enjoy peace of mind knowing that when you place an order on our site you are dealing with a trusted GST registered New Zealand company.

Do You Sell To People Outside of New Zealand?

Yes, please read below. Only residents of New Zealand can purchase a rugged phone from this site.


Residents of Australia can click here to purchase a rugged phone from our Australian site.


Residents of other countries can use our contact page to message us to arrange a direct purchase from our international warehouse.