Terms & Conditions


We respect your privacy.  We only use  your details that you provided to us to send you the products that you ordered and communicate with you about offers and products that are likely to be of interest. We will not sell, trade or giveaway your details to any other person, organisation or business. 

Disclaimer and Limitation of Liability

Although every effort will be made to ensure the information on this website is kept up to date and accurate, we cannot assume liability for any loss or inconvenience caused by inaccuracies or errors concerning any products or services. 

For the latest information and confirmation on any goods or services, please message us via the "Contact" page on this site and one of our customer support staff members will be pleased to assist. 


In no event shall Kiwitrader61 Limited T/A Rugged Phones, its shareholders or it's officers be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits.

Kiwitrader61 Limited T/A Rugged Phones reserves the right to the interpretations of the policies and also reserves the right to revise the policies at any time.

Contact Policy

Your emails or questions will be responded to as soon as possible or on the next working day. Due to the large volume of emails we receive, email response can take up to 2 hours during business days and longer over weekends and public holidays. 

It is our policy to reply to all emails, so if you have not received a response within 24 hours, please check your junk or spam folders.


Pre-Release and New Release: 

From time to time we offer "Pre-Release" and "New Release" products on our site. Shipping dates for these products are given as a guideline only and can change depending on a number of factors including but not limited to extremely high demand, manufacturing and production issues, shipping timetables and customs clearance delays. 

Once you place an order and pay for the product, no refunds will be given if there are delays to shipping outside of our control for thirty days from the date of your order. After thirty days if we are unable to ship your product to you we will offer you the choice of a full refund or you can choose another product with any price difference paid by you or us depending on the sale price of the replacement product you select.

If we are made aware of delays of more than 7 days from the stated "shipping out" date, we will notify you via email of the new expected "shipping out" date.

General Shipping Times:

Shipping times to New Zealand from our two logistics warehouses in Asia are within 5-7 business days. Sometimes there can be delays caused by slow customs clearance times, airline schedules, weather conditions, public holidays and when multiple items are ordered that will be shipped out from two different warehouses.

If your order is going to be delayed beyond 7 business days from the time you ordered, we will email you and let you know why it has been delayed and what the expected delivery time will be.


www.ruggedphones.co.nz is owned by and is part of the Kiwitrader61 Limited group of businesses.

Merchant Identification:

If you purchase a product on this site, "KIWITRADER61" and or "RUGGEDPHONES" will appear as the merchant on your PayPal, Bank or Credit Card statement.


Acceptance of Terms and Conditions:

When you place an order on this site you are confirming that you have read, understood and agree to the terms and conditions as stated above.